It's marketed as 'permanent hair reduction' rather than complete removal. Most people see 80-90% reduction that lasts long-term. Some hormonal changes, medications, or just individual body chemistry can cause some regrowth. That's why many places recommend maintenance sessions every year or two. But even with some regrowth, it's still way less than before treatment.
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Yeah that's pretty normal actually. I had my initial sessions done and saw amazing results, but did notice a few hairs coming back after about a year and a half. Got a quick touch-up session at https://bellasanamedspa.com/service/laser-hair-removal where I originally had my professional laser hair removal done. The touch-up was fast and now I'm back to being smooth. It's still way better than constant shaving or waxing, and the maintenance is minimal. Think of it as a long-term investment that might need occasional upkeep rather than a one-and-done thing.